Payment Method

Inoveol is a fashion apparel brand under Chengdu Jinmao Trading Co., Ltd. To provide you with a convenient and secure payment experience during shopping, we offer two reliable payment methods - PayPal and credit card. No matter where you are, you can complete the transaction in familiar ways, and we will ensure your payment security throughout the process. The following are detailed explanations of the two payment methods. If you encounter any problems during the payment process, you can contact us through various means.​
I. PayPal Payment​
As a widely used online payment platform worldwide, PayPal is trusted by users for its convenience and security. Choosing PayPal payment, you will experience the following advantages and processes:​
  1. Payment Process:​
  • When you confirm your order on the official website (www.inoveol.com) and enter the payment page, select the "PayPal Payment" option, and the system will automatically jump to the official PayPal page.​
  • Log in to your PayPal account (if not registered, you can quickly complete the registration according to the prompts), confirm that the payment amount and order information are correct, and click "Confirm Payment".​
  • After successful payment, you will receive a payment confirmation email from PayPal, and the Inoveol official website will also synchronously update the order status to "Paid".​
  1. Advantages:​
  • No need to expose bank card information: During the payment process, you do not need to provide sensitive information such as bank card numbers to us. You can complete the transaction only through your PayPal account, effectively reducing the risk of information leakage.​
  • Globally accepted: Supports multi-currency payment. No matter what currency your PayPal account uses, the system will automatically complete currency conversion (the exchange rate is subject to PayPal's real-time exchange rate).​
  • Convenient refund: If a refund is needed for the order, the refund amount will be directly returned to your PayPal account. ​
  1. Notes:​
  • Please ensure that your PayPal account has sufficient balance or the bound payment method is valid; otherwise, the payment may fail.​
  • If the order status is not updated for a long time (more than 2 hours) after payment, you can first check the transaction records of your PayPal account to confirm whether the payment is successful. If there is any abnormality, you can call the customer service hotline +86-13689876548 or send an email to customer@inoveol.com for consultation.​
II. Credit Card Payment​
We support payment with major global credit cards, including Visa, Mastercard, UnionPay, etc., providing you with a direct and fast payment option. The specific information is as follows:​
  1. Payment Process:​
  • Select "Credit Card Payment" on the order payment page, and the system will jump to the encrypted payment form page.​
  • Fill in the credit card information as prompted, including card number, cardholder's name, expiration date, security code (CVV/CVC code), etc., ensuring that the information is consistent with the credit card face.​
  • After filling in and submitting, the bank will conduct real-time verification. Once verified, the payment can be completed, and you will receive a consumption reminder SMS from the bank.​
  1. Advantages:​
  • Real-time arrival: After successful payment, the order status will be updated immediately without waiting, speeding up the order processing.​
  • Support for installment payment: Some bank credit cards support the installment payment function. You can choose the installment period (such as 3, 6, or 12 installments) during payment. The specific installment policy is subject to your issuing bank.​
  • Widely applicable: Whether you have registered with a third-party payment platform or not, as long as you hold a valid credit card, you can complete the payment, which is suitable for more user groups.​
  1. Notes:​
  • Information security guarantee: We use SSL encryption technology to protect your credit card information. All data transmission processes are encrypted to ensure that the information will not be leaked or tampered with.​
  • Handling payment failure: If the payment fails, the page will display the reason (such as wrong card number, insufficient balance, expired card, etc.). You can modify the information according to the prompts and try again. If it fails multiple times and the reason is unknown, you can contact your issuing bank for an inquiry or call our customer service hotline +86-13689876548 for help.​
  • Bill inquiry: After successful payment, your credit card bill will show the consumption record. If you need an order invoice, you can apply on the "My Orders" page, and we will issue an electronic invoice and send it to your email within 1-3 working days.​
III. Payment Security Guarantee​
  1. Technical protection: Our payment system adopts multiple security technologies, including data encryption, firewall protection, abnormal transaction monitoring, etc., to comprehensively ensure the security of the payment process. All pages involving payment have the "https" prefix and a lock icon, indicating that the page is in an encrypted protection state.​
  1. Information confidentiality: We promise not to store your complete credit card information. We only temporarily obtain necessary information for bank verification during the payment process, which will be automatically cleared after verification to ensure your information security.​
  1. Transaction monitoring: The system will monitor abnormal transactions in real-time (such as multiple payment failures in a short time, large overseas payments, etc.). If a risky transaction is found, the payment will be temporarily frozen, and you will be notified via SMS or email for verification to ensure the security of your account.​
IV. Frequently Asked Payment Questions​
  1. How long does it take to confirm the order after payment?​
After successful payment via PayPal or credit card, the order is usually confirmed within 10 minutes. If it still shows "Pending Payment" after more than 30 minutes, you can first check the transaction records of your payment account to confirm whether there is a deduction. If there is a deduction record but the order is not updated, you can send an email to customer@inoveol.com, providing the order number and payment certificate, and we will verify and handle it as soon as possible.​
  1. Can I change the payment method?​
If the order is in the "Pending Payment" state, you can cancel the current order and replace the order with another payment method. If the payment has been made, changing the payment method is not supported temporarily. If you have special needs, you can contact customer service to negotiate a solution.​
  1. Will the refund be returned to the original payment method?​
Yes, whether you pay with PayPal or a credit card, the refund will be returned to your payment account in the original way. The arrival time of a PayPal refund is 3-5 working days, and that of a credit card refund is 7-15 working days (subject to the bank's processing cycle).​
  1. Can international credit cards be used?​
Yes. We support Visa, Mastercard, and other international credit cards worldwide. The payment process is the same as that of domestic credit cards, and the system will automatically handle currency conversion.​
Inoveol always puts payment security and user experience first. By providing reliable payment methods and perfect guarantee measures, we make every transaction of yours worry-free. If you have any questions or suggestions during the payment process, please feel free to contact us. We will serve you wholeheartedly, continuously optimize the payment process, and improve your shopping experience.