Contact Us

Inoveol is a fashion apparel brand under Chengdu Jinmao Trading Co., Ltd. We have always believed that every communication with you is a nutrient for the brand's growth. Whether you want to know about brand dynamics, consult service details, or have suggestions or questions to provide feedback, we keep the door of communication open, looking forward to responding to every bit of your attention with professionalism and patience. The following are various convenient contact channels, and no matter which way you choose, you can feel our sincerity and care.​
I. Multiple Communication Channels, Always Open for You​
  1. Real-time Dialogue with Online Customer Service: When visiting the official website (www.inoveol.com), the "Online Customer Service" button at the bottom right corner of the page is always waiting for your click.  Professional customer service personnel will answer your questions online. Whether it's interpreting the brand concept, consulting service processes, guiding account operations, or inquiring about activity information, you can get an immediate response. No need to wait, no tedious steps, you can solve problems as easily as chatting with friends.​
  1. Detailed Communication via Email: If you want to have in-depth communication or need to keep clear communication records, sending an email to customer@inoveol.com is an ideal choice. We promise to give a detailed reply within 24 hours after receiving the email. Whether you are discussing brand cooperation, feedback service experience, or putting forward improvement suggestions, every word will be read carefully, and every need will be properly handled. Email communication makes the solution of complex problems more organized and also convenient for you to check the communication content at any time.​
  1. Direct Communication by Phone: If you prefer the efficiency and directness of voice communication or encounter matters that require a quick response, you can call the customer service hotline +86-13689876548.  The customer service personnel on the other end of the phone will patiently listen to your demands. Whether it's handling urgent problems or consulting details, they will try their best to give a clear answer in a short time, making you feel as secure as face-to-face communication.​
  1. Interaction via Social Media: Follow our official social media accounts, and you can not only get the latest brand dynamics but also interact with us through messages and private messages. We will reply to each of your messages within 12 hours. You can share your expectations for the brand, participate in topic discussions, or even just talk about your understanding of fashion. This is not only a platform for information acquisition but also a space for friendly communication.​
II. The Support We Can Provide for You​
  1. Consultation on Brand Information: Including the brand's development history, core concepts, future plans, etc., allowing you to have a deeper understanding of Inoveol's growth story and value pursuit.​
  1. Explanation of Service Processes: If you have any questions about any service-related links, from registering an account, browsing the page, to after-sales guarantee, we will explain the processes and rules in detail, so that you can clearly understand the significance of each step of the operation.​
  1. Handling of Feedback and Suggestions: Any evaluation you have on the service, whether positive or negative, is the direction for us to optimize. After receiving suggestions, we will record, analyze, and adopt them as appropriate. When necessary, we will also provide special feedback on the improvement results, so that you can see how your voice promotes the brand's progress.​
  1. Docking for Cooperation Negotiations: If you have intentions for brand cooperation, resource linkage, etc., after contacting us via email or phone, we will arrange a special person to dock with you, providing professional cooperation support from initial communication to scheme discussion, and exploring win-win possibilities together.​
III. Closed-loop Process of Communication and Feedback​
  1. Information Submission: When contacting us, it is recommended to explain the type of your needs (such as consultation, suggestion, cooperation, etc.). If it involves specific matters, you can provide relevant information (such as account, time, etc.) to help us locate the core of the problem faster.​
  1. Acceptance and Follow-up: After receiving the information, customer service personnel will register and classify it immediately. Simple problems will be responded to immediately, and for complex problems, the processing cycle will be informed. During this period, we will take the initiative to follow up on the progress to avoid your wait being aimless.​
  1. Result Feedback: After the problem is solved, we will synchronize the processing results with you and confirm whether you are satisfied. For important feedback, we will also conduct follow-up visits to understand the changes in your experience, ensuring that communication forms a complete closed loop rather than just a one-time answer.​
IV. Contact Information​
  • Company: Chengdu Jinmao Trading Co., Ltd.​
  • Head Office Address: Room 1213, 12th Floor, Building 4, No. 77, Shunjiang Section, Wuhou Avenue, Wuhou District, Chengdu​
  • Phone: +86-13689876548​
Inoveol cherishes every opportunity to talk with you, because we know that it is these sincere communications that bring the brand closer to you. Whether you are a new friend who has just met Inoveol or an old partner who has been with us all the way, we are here, waiting for your contact with an open mind, making every communication a bridge for mutual understanding.